Anytime you reach out to Mr. Green Hearts you will be called back personally or emailed within 24 hours within the United States. You can count on us to respond promptly 7 days a week. We know you may have questions about your piece and getting in touch with the artist time is of the essence. We are here to answer questions on your order and will follow up with you after you receive your piece for feedback. Mr. Green Hearts is here for you and makes you experience personal and is extremely important.